RETURN POLICY

Last updated March 16, 2021

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within one (1) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at support@aretemis.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

ARETEMIS LLP

Attn: Returns

RMA #

1310 S VISTA AVE  

BOISE, ID 83705-2579  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

The following items cannot be returned: 

  •     Apex Lamp  
  •     Artiwood Light  
  •     Arya Lamp  
  •     Bailey Side Table  
  •     Bamboo Bathroom Set  
  •     Bernard Speaker Table  
  •     Bird's Lamp  
  •     Cubex Side Table  
  •     Da Vinci Duvet Cover Set  
  •     Eclipse Lamp  
  •     Eclipse Lamp  
  •     European Salad Bowl  
  •     Gaia Lamp  
  •     Ginza Side Table  
  •     Glaze Vase  
  •     Granite Coaster Collection  
  •     Greece Set  
  •     Halo Desk Lamp  
  •     Halo Lamp  
  •     Helix Lamp  
  •     Hiro Table  
  •     Ira Rainfall Shower  
  •     Jasper Lamp  
  •     Light Of Life  
  •     Magnet Light  
  •     Marble Coaster  
  •     Marble Plate  
  •     Marble Pot Set  
  •     Marble Rolling Pin  
  •     Marble Soap Dispenser  
  •     Maxim Side Table  
  •     Mersenne Speaker Table  
  •     Michaelangelo Plate Collection  
  •     Minimalist Duvet Cover Set  
  •     Motion Sensor Light  
  •     Orion Lamp  
  •     Pinch Pleat Duvet Cover Set  
  •     Polar Light  
  •     Rainfall Shower Head  
  •     Shaggy Duvet Cover Set  
  •     Spain Set  
  •     Waterfall Faucet    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(650) 271-9351 

support@aretemis.com